Replacing ArcFM Viewer with IQGeo: How a leading electric utility future-proofed its network

ArcFM Viewer, once a utility staple for field viewing and lightweight asset access, is tied to the legacy ArcMap ecosystem — an environment now officially in mature support and slated for retirement in March 2026.  

Without continued updates or support, utilities risk: 

• Lack of compatibility with new GIS data models
• Security and compliance gaps 
• Increasing IT maintenance burdens 
• Inefficient field work as tools fall out of sync with modern workflows 

There is an alternative. In fact, a major US electric utility recognized early that a reactive migration would be far more costly and time-consuming than a proactive transformation using IQGeo’s modern solution. 

Why IQGeo? 

In evaluating potential replacements, this utility prioritized three must-have aspects for their new solution: 

1. Field-first functionality

2. Real-time and offline support

3. Seamless integration with Esri and enterprise systems

Through our focus on Native Mobility, IQGeo’s approach gave them all of this and more. By designing Network Manager Electric specifically for field use, we enable field workers to use the same application for every workflow and enjoy the same capabilities as desktop users. They can also easily access their GIS and other systems through a single application rather than switching between apps. IQGeo’s solution enables field teams to bidirectionally sync network data, regardless of connectivity. 

“IQGeo isn’t just a replacement,” said the utility’s GIS program lead. “It’s a leap forward.” 

The benefits of replacing ArcFM Viewer with IQGeo

The utility realized quickly that IQGeo’s Network Manager Electric gave them the modern, flexible tools for true grid modernization. They’ve realized significant benefits such as: 

Field optimization. Unlike mobile versions of desktop applications, IQGeo is designed from the ground up for mobile devices (iOS, Android, and Windows) and field workers with an intuitive interface, fast performance, and online or offline access to full network maps and asset data. 

Seamless integration with Esri. By integrating natively with ArcGIS Enterprise and supporting bi-directional data flows, IQGeo has given field users comprehensive access to their GIS and the ability to quickly update it. 

Current, accurate network data. Real-time visibility, traceability, and customizable data capture workflows ensure that grid asset data is always current and auditable. 

The future of geospatial-based workflows 

With the successful transition away from ArcFM Viewer, this utility is now exploring IQGeo for broader inspection programs, vegetation management, and joint-use workflows. “Why replace one viewer with another,” added the GIS program lead, “when we can rethink how the field actually works?” 

Many of our customers start using IQGeo for specific workflows in which they need to mobilize comprehensive GIS data, configure complex workflows, execute work in the field, and then push their updates back to the system of record. Once they realize how much more efficiently they execute with IQGeo, they then expand into additional workflows such as pole inspections, digital as-built capture, and outage management. 

IQGeo is helping electric utilities around the world move beyond the limitations of legacy viewers.

If you're looking to replace ArcFM Viewer — or rethink your field mobility strategy entirely — let's talk about how a modern geospatial solution can transform your work execution. Book a demo or contact us to learn more.