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Applications Trainer

Remote, Canada / US

IQGeo is seeking an Applications Trainer to support our Web and Mobile Software training requirements for domestic and international customers.

This role joins a dynamic team that enjoys working with complex applications and products that utilize software, GIS, and problem- solving skills. Our flexible scheduling and outstanding benefits support success in a highly creative, innovative, and energetic company.

You will be joining our Client Services Delivery team, with offices located in UK, USA, and CANADA. As an Applications Trainer, you will be delivering user training programs across multiple product offerings. The person in this role is expected to be capable of working independently, and as a team member, and should have a strong understanding of telecommunications networks. There may be some travel required for on-site trainings.

Responsibilities

As an integral part of the Client Services Delivery team, the successful candidate will be delivering course material and hands on instruction for the onboarding of new and existing customers, and internally within our organization. Your goal is to drive successful uptake of our products and help provide the best journey experience possible. Your duties and responsibilities will include:

  • Deliver software applications training programs to users of various skill levels; remote and on-site trainings
  • Assist with training content maintenance to keep them up-to-date and current
  • Assist with development of appropriate user documentation as necessary
  • Monitor effectiveness of training service to provide feedback for improvements
  • Communicate software problems and issues to support teams
  • Any other duties as required
Person Specification

Successful candidates will be enthusiastic individuals with a telecommunications background who have a desire to help people learn and succeed with our products.

Essential

  • Proven ability to deliver on-site training with excellent communication skills
  • Experience in individual, group, and remote training
  • Detail-oriented – you enjoy learning software so that you can in turn help our customers use our products to solve problems
  • Self-starter with high energy and drive to meet the needs of a demanding environment
  • Ability to think creatively as well as adapt and contribute to changing environments
  • Amazing customer service attitude – you must love helping people
  • Self-motivated and directed; able to manage priorities with moderate supervision
  • Capacity to work independently, as well as in a collaborative team environment, including in virtual and hybrid environments
  • Interest in contributing to training curriculum offerings

Desirable

  • Familiarity with remote presentation software
  • Prior use of training tools in support of end-user training
  • Familiarity with various adult learning methodologies and approaches
  • Proficiency in Microsoft Office 365
Education / Experience
  • College diploma or university degree in the field of computer science, information systems or education
  • 1+ years of training experience

The pay for this position has a salary range of $60,000 to $90,000 CAD or USD equivalent. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.

We have offices based in Toronto, ON and Denver, CO. We support hybrid, remote and flexible working arrangements for all employees and will consider all applicants based within the US and Canada. 

If you would like to join this winning team, please Apply here or alternatively submit your resume and cover letter to hr@iqgeo.com