Customer Success Manager - Telecom

Remote, USA

We are seeking a Customer Success Manager to work with new and existing telecom enterprise customers in ensuring they are successful with and delighted by IQGeo. You will be responsible for assisting with onboarding these accounts onto our platform, maximize usage and value for the customer, and build high customer satisfaction. You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at IQGeo. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies grow with IQGeo. You will manage numerous customers at different stages of the customer lifecycle. You must have a deep understanding the IQGeo product solutions and then communicate those solutions to the users.

Responsibilities
  • Manage post-sales activity for assigned enterprise customers through strong relationship-building, product knowledge, planning and execution
  • Maintain a deep understanding of the IQGeo product and speak with customers about the most relevant features/functionality for their specific business needs
  • Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management
  • Increase customer usage by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
  • Partner with Sales and Professional Services to develop a plan for making IQGeo a part of each customer’s core architecture
  • Work closely with Product and Engineering on identification and tracking of product improvement requests
  • Function as the customer advocate and provide internal feedback on how IQGeo can better serve our enterprise customers
  • Potential travel up to 40%
Required skills 
  • Bachelors degree required
  • 3+ years of prior customer success or account management experience
  • Worked for or with large Telecom providers
  • Strong communication skills and technical aptitude
  • Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus
  • Proactive and passionate team player who has fresh ideas when it comes to user adoption and churn mitigation
  • Enjoys working closely with customers to ensure complete satisfaction
  • A self-starter who takes the initiative to get things done
Education and experience 
  • Educated to first degree level or suitable professional qualification or relevant experience
  • A minimum of 3 years’ experience in a sales role in a software/networks organization, preferably selling software into enterprise sized customers
Physical requirements
  • Prolonged periods of sitting at a desk and working on a computer

If you would like to join this winning team, please submit your resume and cover letter to hr@iqgeo.com