Matt Jones, Solution Architect at Ubisense and James Sanders, Senior Director Product Marketing at Ubisense, hosted a webinar on how to connect Salesforce to your network inventory data to deliver these key benefits:
• Increase sales win rates
• Faster, more accurate quotes
• Improve customer satisfaction
• Faster customer response times
• Increase engineering productivity
By bringing critical network-centric information into the CRM workflow, a new level of speed and agility can be realised, which drives greater win rates and a better customer experience.
myWorld for Salesforce gives sales, customer service and operations staff self-service access to the accurate and reliable network engineering, capacity and serviceability information they need to more effectively sell to and service customers, allowing engineering to focus on building new projects. Context-aware myWorld maps are built in to the Salesforce workflows and screens that these departments use every day.
This webinar is now available to view on demand.
myWorld for Salesforce
Many communications and utility companies use Salesforce extensively in their sales and customer service operations, and increasingly this is extending into network operations. These solutions have been very successful but lack embedded integration with network asset connectivity, location and real-time status information. This leads to delays, mistakes and poor customer service as backlogs of tasks and information requests mount up on the engineering department, taking their focus away from building new revenue generating network.
myWorld for Salesforce is now available on AppExchange.
myWorld enterprise platform
Unlike legacy systems with traditional centralized models, the myWorld™ platform is mobile, distributed and flexible. It’s built specifically for large scale integration with multiple geospatial and corporate business data sources.
We help you create a geo operations hub that visualizes your unique network assets, processes and IT ecosystem using our simple map-based view. Whether it’s a mobile phone or tablet used by field operations or a big screen outage board in a Network Operation Center, myWorld’s powerful insights are available to your entire team.
As the world's leading mobile geospatial software, your organization can now capture field operations information that was previously lost and make this mission-critical data accessible for rapid decision making.