The VP of Operations needs to drive productivity and reduce costs while increasing service performance and reliability on a network that is expanding and increasing in complexity.
The challenges for a VP Operations and Maintenance working in Communications include ...
Manage change and complexity
New architectures and devices are being deployed at a rapid pace, making it difficult to keep teams coordinated on current state of the network.
Competition and market demand are accelerating the rate of innovation and development of the network to provide new products and services and higher bandwidth. These network extension and upgrade programs are increasing the complexity of network operations by introducing new architectures and devices at an unprecedented rate. This rapid rate of change makes it increasingly difficult to keep everyone coordinated on the current operational state of the network, work in progress and plans for future projects.
For VPs of Operations, myWorld™ helps coordinate operations teams and resources by providing field technicians and operations center staff with a single, up-to-date location-enabled view of the network to improve situational awareness and coordination of resources.
Compared to other methods of collecting as-built updates from the field with delays of 30 to 60 days, myWorld can cut that to one to two days
Increase network performance
Pro-actively resolve problems before they impact customers, and accelerate outage triage and restoration to reduce MTTR.
Operating in a highly competitive market, the bar is always being raised for operations to monitor and assure the reliability, speed and quality of services being provided to customers on the network. One challenge is how to become more pro-active to detect and resolve problems before they impact customers. Another problem is how to accelerate the process of triaging outages and restoring service, so you can meet challenging targets for customer outage minutes and Mean Time To Repair (MTTR).
Regular inspection and preventative maintenance programs are key for maximising network reliability and performance. Keeping these on schedule can be very difficult when those technicians are often drawn in to respond to customer impacting break/fix activities.
For VPs of Operations, myWorld™ reduces MTTR and customer outage minutes by providing field technicians and operations center staff with a single location-enabled, real time view of network operations to improve situational awareness and coordination of resources.
myWorld provides an integrated view of all relevant engineering and operations systems, including real time equipment status and performance trends, so problems can be identified and resolved before customers are affected.
MTTR can be reduced by up to 25%.
OPEX budgets are flat and in many cases being cut, so operations departments have to find ways to take costs out of their business.
OPEX budgets are flat and in many cases being cut, so operations departments have to find ways to take costs out of their business. These cuts often come in the form of headcount reduction of employees and contractors, so the challenge is to raise the productivity of the remaining team to maintain quality and reliability of network services to customers.
For VPs of Operations, myWorld™ reduces costs by reducing time-to-understand, reducing unnecessary truck rolls, reducing non-productive field technician time waiting for information from the NOC, and improving coordination and communication between the NOC and field technicians.
One large utility estimates a 14% increase field technician productivity.
Empower NOC and field operations teams to meet ever-escalating productivity targets like work orders per day, while maintaining quality.
Operations departments are challenged to do more with less. Their performance against productivity metric goals like work orders completed per field technician and tickets triaged per dispatch center are heavily scrutinized and difficult to achieve. These goals are raised year-over-year, leaving operations executives to find new ways to boost their teams' productivity while maintaining quality.
For VPs of Operations and Maintenance, myWorld™ increases productivity by reducing time-to-understand, reducing unnecessary truck rolls, reducing non-productive field technician time waiting for information from the NOC or engineering, and improving coordination and communication between the NOC and field technicians.
One large utility estimates that myWorld has delivered a 14% increase in field technician productivity.
There’s been an explosion in the amount of data being collected from communications networks, as more smart network equipment and sensors are deployed, communicating real-time status, alarms and performance information.
The challenge for operations teams is that this data is locked up in many different complex application silos, making it difficult to correlate these sources to make critical operational decisions, like determining root cause for an outage, and dispatching a technician in a timely fashion. This leads to higher MTTR, repeat trouble calls, poor customer service scores (NPS) and customer churn.
myWorld Capture manages the collection of construction as-built, red-lining, and data correction details from staff and contractors in the field, submission for QA review, and feed to core engineering systems like GIS. Technicians can easily record and submit changes in the field on their mobile device and are notified when their changes have been processed. All interested parties can stay co-ordinated and keep track of status as updates move through the process.
It runs on the myWorld Platform so myWorld Capture has proven enterprise scale synch of data and application updates to keep field workers productive when offline.
myWorld enterprise platform
Unlike legacy systems with traditional centralized models, the myWorld™ platform is mobile, distributed and flexible. It’s built specifically for large scale integration with multiple geospatial and corporate business data sources.
We help you create a geo operations hub that visualizes your unique network assets, processes and IT ecosystem using our simple map-based view. Whether it’s a mobile phone or tablet used by field operations or a big screen outage board in a Network Operation Center, myWorld’s powerful insights are available to your entire team.
As the world's leading mobile geospatial software, your organization can now capture field operations information that was previously lost and make this mission-critical data accessible for rapid decision making.
myWorld Fiber Planning automatically generates a cost-optimized next-generation fiber network plan and design. The system produces a geospatial layout and Bill of Materials using mathematical optimisation based on available data sources, design standards and user inputs. myWorld Fiber Planning is easy to use and integrates with all leading GIS databases.