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Strategies for automated and efficient fiber network fault management

Accurate fault isolation in fiber networks is key for minimizing downtime and enhancing customer satisfaction. We partnered with VIAVI Solutions to share how integrating geospatial network management software with remote fiber test systems can streamline fault detection and improve operational workflow.

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Rapid and accurate fiber network fault isolation is crucial for enhancing efficiency in repairs and restoration, and therefore reducing network downtime and improving customer experience. This principle applies for PON (Passive Optical Networks) through to fiber optic backbones.

 

Patrick Faraj, Global Product Line Manager at VIAVI Solutions and Stefan Schneider, Product Manager at IQGeo, discuss how using geospatial network management software together with remote fiber test systems can automatically detect performance degradation, aging, or disconnection issues, and automatically provide actionable fault and location information to accelerate and optimize remedial processes.

 

Key learnings:

  • Detect degradation trends or issues prior to service impacting
  • Quickly identify the location of fiber network faults
  • Automate dispatch processes and cut MTTR and SLA costs
  • Maintain accurate network and GIS records
  • Improve customer satisfaction and retention
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