Technical Author

Cambridge, UK

IQGeo is seeking a Technical Author to support our Web and Mobile Software engineering efforts for domestic and international enterprise customers. This role joins a dynamic team that enjoys working with complex applications and products that utilize software, GIS, engineering, and problem-solving skills. Our flexible scheduling and outstanding benefits support success in a highly creative, innovative, and energetic company.

Our Engineering team, with teams located in Cambridge, UK and Denver, USA, is responsible for designing and developing our Geospatial products. As a Technical Author, you will be a part of the Cambridge Engineering team. Your primary responsibility will involve developing product documentation for Administrators, Developers, and End-users to help them to install and use our next generation of innovative geospatial products that support mission-critical operations for our global customer base. The person in this role is expected to be capable of working independently, and as a team member, and should have experience working with complex software business and enterprise applications.


As an integral part of the Geospatial engineering team, the successful candidate will be planning, designing, and producing user documentation for the IQGeo Platform product and new industry vertical applications. Your duties and responsibilities will include:

  • Owning the development and maintenance of all product documentation
  • Planning, scoping, and managing documentation projects
  • Writing User Guides, Installation Guides, and Developer Guides
  • Testing documentation against the user interface
  • Analyzing and redesigning documentation for improved usability
  • Creating HTML help systems by using MadCap Flare
  • Designing skins, templates, and layouts for HTML help systems

Required skills

Successful candidates will be enthusiastic individuals with a strong authoring background in general and technical skills related to the following:


  • 3+ years’ experience of producing documentation for software products
  • Fantastic written communication with an ability to write engaging content that appeals to a technical audience
  • An eye for verbal consistency and an appreciation of tone and style
  • Knowledge of handling documentation as “code” (to be able to implement content reuse and future-proofing techniques)
  • Single sourcing to produce different variants of documentation from the same source
  • An understanding of responsive layouts and ability to apply techniques to display content on different types of devices
  • Proofreading skills and attention to detail
  • Writing for a global audience
  • Writing for translation and localization
  • Creating visuals to explain concepts and processes. Good knowledge of Visio is helpful
  • Experience of working as part of a software development team
  • In-depth knowledge of MadCap Flare
  • Ability to work with and manipulate CSS
  • Knowledge of version control techniques and Git
  • Excellent interpersonal and collaboration skills
  • Experience in using industry-standard style guides (Microsoft Manual of Style or Chicago Manual of Style)


  • Experience of producing API documentation
  • Experience of producing documentation for Mobile Apps
  • Experience with mapping / GIS applications
  • Knowledge of JavaScript


  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to function well in a high-paced and at times stressful environment
  • Ability to work with a globally dispersed team

Education and experience
  • Bachelor’s degree or related field and/or equivalent experience

Physical requirements
  • Prolonged periods of sitting at a desk and working on a computer

If you would like to join this winning team, please submit your resume and cover letter to

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