<img alt="" src="https://secure.smart-company-365.com/266006.png" style="display:none;">
IQGeo_Logo_w_tag_2024_on_white

Bouygues Telecom

Automating fiber connection quality control with Visual AI

Carmine Muscariello, VP Customer Experience, Operations & Quality, Bouygues Telecom

Logo-Bouygues Telecom

Key statistics

IQGeo-Icon-Engineering-firms-Style_Main

250,000

work orders analyzed every month

IQGeo-Icon-Detect-automatically-Style_Main

98%

of defects are detected

OSPi_Icon_Customer onboarding_15Mar23_02

Adaptable

to evolving quality requirements

Icon material-format-quote

Our priority is the quality of customer experience. With IQGeo, we can achieve this, even when performing thousands of work orders every day. It enables our personnel in the field to focus on adding higher value.

Carmine Muscariello, VP Customer Experience, Operations & Quality, Bouygues Telecom

Requirements

Bouygues Telecom needed to ensure that the work done by its contractors on the fiber network was compliant with its standards but was only able to check 5-10% of fiber connections. This resulted in non-compliant installations with subscribers churning.

Results

Bouygues Telecom pioneered the use of AI in fiber operations in France and in Europe. Thanks to Deepomatic Lens software systematic verification of fiber installation photos, the operator has seen a significant increase in the conformity of fiber connection reports, and in the compliance of the work done by its contractors. 

In August 2025, IQGeo announced the acquisition of Deepomatic. Read the article in full on our news page.

About Bouygues Telecom

IQGeo-telecoms-industry-icon

32 million

fixed broadband & mobile customers

IQGeo-telecoms-industry-icon

4.2 million

fiber network customers

IQGeo-telecoms-industry-icon

19,000

municipalities covered by 5G network

Free demo

AI-powered geospatial network management software

 

Plan, design, build and operate intelligent telecom, fiber and utility networks with IQGeo’s AI-powered geospatial software.

See it in action!