IQGeo Support Services

At IQGeo, we understand that our software plays a mission critical role in the success of your business and we are committed to delivering the best possible software support experience. To ensure you can take full advantage of our telecom and utility network management solutions, IQGeo offers a Standard Support level for all our customers, regardless of deployment configurations.

With 8/5 support hours around the world, we deliver rapid response to support enquiries based on documented severity levels. We provide customers with a help desk service to answer technical questions about IQGeo commercial products, as well as track, diagnose, analyze, and deliver resolution to incidents.

Acceptance of qualified support incidents 

Incident logging, tracking, and status

Incident analysis and resolution

Basic guidance on the use of commercial IQGeo products

Remote diagnostics, where access to customer system is available

 Advise on the management of customer-specific environmental factors

Identification and reporting of product defects to IQGeo engineering 

Support for SaaS and Enterprise deployments

Customers can choose to deploy their software using IQGeo’s SaaS Hosting Service or an Enterprise hosted configuration. Enterprise hosting allows the customer to choose a deployment strategy other than IQGeo’s SaaS Hosting Service. This can include on-premise, private hosting or selecting a hosting provider other than that offered by IQGeo. The Standard Support service response profile remains the same for SaaS and Enterprise hosting options.

IQGeo Support Services datasheet

Download our Support Services datasheet for more detailed information about our Standard Support Services. Those customers seeking changes or extensions to Standard Support should contact IQGeo with their support level requirements.

Existing IQGeo customers - Who to contact for support? 

We offer comprehensive customer support to help solve any technical issues you might experience with our software products. If you need to contact us, please use one of the options below: 

Submit a ticket