Service Activation Agent

The main challenges that we saw always stem from safety. We want to make sure that our staff are safe, but also that we're producing quality work. I've been doing this for a long, long time and we were still seeing the same mistakes. And what visual AI has allowed us to do is really, really make an impact on reducing a lot of the errors or people trying to take shortcuts on site. So it really, really has helped us eradicate a lot of either poor quality workmanship or people not working to the standards that we expect. Everyone, well, every company wants AI all over the world and they want it to come in and be transformational. We realized really early on that this needs to be a whole company approach and not just in the UK, across the globe. We are invested in it from the top down, from the bottom up. If you want significant change, if you want transformational change, you have to do things that will be transformational. Well, our partnership with IQGeo actually began over four years ago. And as a business, we've been investing heavily in AI proof of concepts to try and enhance and develop our business. Probably the standout success story in that has been our partnership with IQGeo, particularly with digital evidence field capture. Every day we take over 70,000 photographs on the engineering work we do. Our clients require it. We require it to check safety in the field. And throughout that time IQGeo has given us the interactions with our systems and our processes to allow that to be done effectively. Interestingly, over the last quarter, we passed one million photographs in three months and we're right at the beginning of the journey. There's massive opportunities for us to industrialise what we've already built as a very strong foundation over the last four years. In the next year, I think the challenge is with IQGeo and ourselves to take the power for visualisation and building data models and checking photography in the field from the IT teams and divest that back into the operational specialists who are best placed in the field. We are the people who are best placed in order to decide what is effective digital evidence in the field and that is the goal and the vision over the next two years.