Service Activation Agent

The Service Activation Agent validates installation readiness before a customer is connected. It analyzes photos captured during the activation visit, verifies that all installation requirements are met and flags issues for correction before the technician leaves the premises. 

By automatically checking 100% of activation photos against defined quality standards, the agent catches installation errors that would otherwise cause a failed activation or early service fault. Issues are identified and corrected on site before the customer is connected. 

The technician receives immediate feedback through their field application. They can correct the issue on site and resubmit the photo for re-validation before completing the job. The corrected result is recorded in the work order. 

The agent extracts and records ONT and gateway serial numbers, MAC addresses, equipment make and model, installation compliance status and photo evidence, automatically populating work order fields and reducing manual data entry.

The agent integrates with existing field applications via API and connects natively with IQGeo Lens and IQGeo Workflow Manager. It is designed to fit into the activation process without changing how technicians work.

Yes. Requiring photos and validating them are different capabilities. Most operators require installation photos today but review only a small sample manually. The agent validates every photo automatically at the moment of capture, not as a back-office sample check.