The scope of this Privacy Policy is for the IQGeo, OSPInsight and Comsof websites and content (referenced below as IQGeo). It also covers the related services that we offer to customers.
This privacy notice provides information on how we collect and process personal data through the use of our technology and services and through our communications and other interactions with you. It is important that you understand this privacy notice together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other privacy notices and policies and is not intended to override them. If your organisation is also an IQGeo customer, this and other applicable privacy notices should be read together with our software licence agreements and support policy.
When we refer to ‘your organisation’ in this privacy notice, we are referring to your employer or organisation you work for.
We keep our privacy policy under regular review. IQGeo reserves the right up update this information without advance notification.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or polices. When you leave our website, we encourage you to read the privacy policy of every website you visit.
IQGeo Group plc (company registration number 05589712) is the parent company of all IQGeo registered entities (“IQGeo Group”). This privacy notice is issued on behalf of the IQGeo Group so when we mention IQGeo, "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the IQGeo Group responsible for processing your data. In respect of the data collected through this website, IQGeo Group plc is the data controller and is responsible for this website. This privacy notice strives to provide information about how we collect and process personal data in accordance with our obligations under UK and EU data protection laws, as applicable, (including UK GDPR, EU GDPR and the Data Protection Act 2018). You can contact us at any time through our online enquire form. Or email to dpo@iqgeo.com
Our corporate headquarters:
IQGeo Group plc
Nine Hills Road
Cambridge, CB2 1GE
United Kingdom
01223 606 655
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO. So please contact us using our online enquiry form, email dpo@iqgeo.com or speak to your account manager in the first instance.
IQGeo Group plc is registered with the ICO, under registration number ZA509850.
As a responsible supplier we endeavour to help in any way that we can. Our data protection and privacy philosophy extends beyond personal data into the protection and privacy for all valuable information, as underpinned by our strong security credentials including certification for ISO 27001.
Personal data means different things to different people, so we adopt the meaning from UK GDPR. Personal data we process includes data such as first name, surname, email address, avatar/profile photo, IP address, job role, contact information along with any personally identifiable content in support requests. Payment and banking information is generally provided at a corporate information level, but it will also be considered personal data where, in the unlikely event, an individual is paying for the services from their own account, and we may need to know some of that banking or credit card information.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data (i.e. information and data about how you and/or your organisation use our website, products and services) to determine the attractiveness of a particular feature or evaluate website engagement performance. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Where we need to collect personal data by law, or under the terms of a contract we have with you or your organisation and you fail to provide that data when requested, we may not be able to perform the contract we are negotiating with you or your organisation (for example, to provide you or your organisation with support for IQGeo). In this case, we may be relieved of that specific contractual obligation or choose not to proceed with a request, but we will notify you if this is the case at the time.
When individuals visit our websites, communicate, or interact with us or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our services may become inaccessible or may not function properly. Our cookie policy explains this in more detail by defining the specific cookies used.
Important note – If you’re someone who doesn’t have a relationship with us but believe that an IQGeo software user has entered your personal data into our platform, you’ll need to contact that user’s organisation for any requests. In this instance, they are the data controller and IQGeo is the data processor. This includes where you want to access, correct, amend, or request that the user delete your personal data, or address any other individual’s rights. If you do contact us regarding this situation, we will attempt to redirect you to contact the organisation that you believe may have entered the data.
This website is not intended for children and the IQGeo software and services are not intended to be marketed to, sold to or used by children. In our capacity as a data controller, we do not knowingly collect any data relating to children. Please contact us if you think children’s information is being processed by IQGeo in our role as a data controller.
We will not share your personal data with any third party for marketing purposes.
Your data may technically be shared for the purpose of sub-processing as part of a contract we have with a third-party supplier or service provider. For example, a third-party data centre processing information on our behalf. All personal data will only be transferred to such third-party supplier or service provider where there is a need to do so (for use in the course of providing services to us or you or your organisation) and these third parties will also be subject to agreements regarding the handling and use of your data. We require these third parties to respect the security and confidentiality of your personal data and to treat it in accordance with the law. We do not allow these third parties to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may also be required to share your data with law enforcement, government agencies, courts or regulators in order to comply with applicable laws. Where allowed, we will notify you of this type of disclosure. Your data may also be shared with a potential acquirer or investor of our company or business, or any part of it, and any other people where we have your consent.
We will only use your personal data when its use is legal to do so and is following one of the lawful bases within the UK or EU GDPR. Most commonly, we will use your personal data in the following circumstances:
We will only use your personal data for the purposes in which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please contact us if you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
You have the right to withdraw consent or opt out at any time by contacting us or using the relevant mechanism provided in the communication at the time. For example, unsubscribe from a mail marketing campaign, or ‘do not contact’ response in a specific email sent by one of our staff. Once opted out, a minimal amount of data will be held in a suppression / do not contact list so that we avoid any future contact.
The simple table below provides a description of the ways we might use your personal data, and which of the legal bases we rely on to do so. We may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose / Activity | Type of data | Lawful basis |
To deliver our cloud platform services and related support for you or your organisation as a registered user of the platform |
First name Surname Email address IP address (Users can optionally add more data if they choose to include avatar/photo profile and phone number) |
Performance of a Contract |
To process and deliver your or your organisation’s order and/or contract with us (as our customer) or to enable you or your organisation to process and deliver our order and/or contract with you (as our supplier) including in both cases managing payments, collecting and recovering debts and generally manging our contractual relationship with you or your organisation as our customer or supplier |
First name Surname Email address Phone number Address (business) Payment information |
Performance of a Contract (and Legitimate Interests if pursuing a debt) |
To market and promote our services to prospective buyers and customers |
First name Surname Job role Email address Contact number |
Consent Legitimate interests |
To use data analytics to report on and improve our website, products/services, marketing, customer relationships and experiences |
First name Surname Email address IP address |
Legitimate interests Performance of a Contract (If not using aggregated reporting and anonymised information) |
To prevent incidents, protect customers and respond quickly to security issues |
First name Surname Email address IP address Phone number |
Performance of a Contract Necessary to comply with a Legal Obligation |
To respond to legal or regulatory demands | Any or all information held depending on the request |
Necessary to comply with a Legal Obligation |
For monitoring and quality control of sales demonstrations and phone calls, and for training and improvement of staff |
A recording of the call and screen share (if used) Your name and email address (for demonstrations) or phone number (for sales calls) |
Consent Legitimate interests |
Set out below is additional details about the types of lawful basis that we will rely on to process your personal data.
We have put in place measures to protect the confidentiality, integrity and availability of your personal data. This includes achievement of UKAS certified ISO 27001:2013 and a host of other security practices. We strive to be a responsible supplier and customer (as the case may be) and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, and avoid it being altered or disclosed where it shouldn’t be. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality and each one has relevant contracts in place to reinforce that aim.
We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Our intent is to notify within 24 hours or as soon as we become aware of any breach.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Following that period, we’ll make sure it’s deleted or anonymised.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, by law we must keep basic information about customers for 6 years for tax and other purposes after they cease being customers, and marketing related personal data is retained for no longer than 18 months once it becomes inactive through lack of engagement.
In some circumstances you can ask us to delete your data and request erasure as one of your legal rights, as set out below.
IQGeo Group has operations in the Unites States, Canada, EU and Japan. We may share your personal data within the IQGeo Group and this may involve transferring your data into and/or outside the UK or EU. In addition, some of our external third party suppliers or service providers may be based outside the UK or EU so their processing of your personal data may involve a transfer of data into and/or outside the UK or EU.
[If you or your organisation is based in UK or EU, your data will be stored on servers based in these territories. If you or your organisation is based in the Unites States, Canada or Japan, your data may be stored on servers based in these territories as well as UK or EU. ]
Whenever we transfer your personal data out of the UK or EU (as the case may be) , we do our best to ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
You have legal rights for your personal data and in summary these are:
IQGeo has policies and practices in place for each of these requests so if you wish to exercise any of them, please contact us and we will process your request accordingly. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all valid requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made multiple requests. In this case, we will notify you and keep you updated.
You will not normally have to pay a fee for exercising your legal rights if the request is straightforward and valid. In the event the request is repetitive, excessive or unreasonable we will charge a reasonable fee. We may also choose to refuse a request. In this instance ICO guidance will be followed when choosing not to respond and this will include an explanation why, informing you of your right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.
You have the right to:
You can contact us at any time through our online enquiry form. Or email to dpo@iqgeo.com.
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This version was last updated on 6 February 2023.
IQGeo UK Ltd. is a subsidiary of IQGeo Group plc, a public listed company (AIM:IQG) with offices worldwide.
Company number for IQGeo UK Ltd: 11559043
Company number for IQGeo Group plc: 05589712
VAT number: GB 887 1388 72
Registered office address:
IQGeo UK Ltd, Nine Hills Road, Cambridge, CB2 1GE
Copyright © 2023, IQGeo UK Limited. IQGeo is a registered ® trademark