VP of Sales and Customer Service

VP of Sales and Customer Service

The challenges for a VP of Sales and Customer Service working in Communications include ...

Reduce response times

Improve customer satisfaction

Improve sales effectiveness

Reduce response times

In today’s hyper-competitive market time is the enemy, so when it takes a sales rep days or weeks to get a response or quote back to a customer it creates an opportunity for the competition.

When working with a customer it’s critical to provide detailed and complete information on the service and product availability in real time or at least with a fast turn-around time. Customers that have to wait more than a few days for a response will be looking for a competitive offering and the opportunity will be lost.

For VPs of Sales & Customer Service, myWorld™ provides the sales and service reps with detailed network serviceability information immediately while interacting with the customer. This keeps the customer engaged and informed, and increases win rates.

Improve customer satisfaction

Improving customer satisfaction metrics, such as NPS (Net Promoter Score), is essential to revenue and market share growth targets.

Sales and Customer Service teams own customer satisfaction so they have to create a consistent positive experience throughout the entire engagement cycle. Each interaction affects the overall customer experience – even one poor event in the sales or service cycle means the satisfaction level suffers and that leads to lost opportunities and churn stemming from eroding loyalty.

For VPs of Sales & Customer Service, myWorld™ enables a quality customer experience where they feel confident in the knowledge and reliability of the sales or service representative. Customer experience metrics like NPS (Net Promoter Score) improve because the customer feels better about the company’s differentiated quality people, products and services.

Improve sales effectiveness 

Sales reps need to be well informed about the network and available services when responding to customer inquiries

Far too often the sales or service rep does not have all the necessary information to provide a complete and effective response to their customers. Missing or inaccurate serviceability information and waiting for engineering teams to provide details lead to lost opportunities.

For the VP of Sales & Customer Service, myWorld™ gives sales and service reps all the information they need to provide an accurate and complete response to customers seeking a new or enhanced services. When customers are presented with a high quality answer, proposal or quote immediately or with a fast turn-around time they are far more likely to purchase new or expanded services.