Operations Manager

Simplify and accelerate field and network operations

Operations Manager
There’s been an explosion

There’s been an explosion in the amount of data being collected from communications networks, as more smart network equipment and sensors are deployed, communicating real-time status, alarms and performance information.

The challenge for operations teams is that this data is locked up in many different complex application silos, making it difficult to correlate these sources to make critical operational decisions, like determining root cause for an outage, and dispatching a technician in a timely fashion. This leads to higher MTTR, repeat trouble calls, poor customer service scores (NPS) and customer churn.

Anywhere mobile offline & sync

Automatically synchronizes existing and planned inside and outside plant network to the technician's mobile device, to acclerate field activities and and maintain productivity when off-line.

Fiber cut locator

Fiber cut locator: uses OTDR trace to pinpoint location of a fiber cut, enabling precise dispatch and accelerated outage resolution.

Network correlation map

Network correlation map: all telemetry, alarms and other operational data sources correlated with inside and outside plant on a simple-to-use map accelerates triage, dispatch and field resolution.

Ticket management

Ticket management: administers all trouble, maintenance and repair tickets from end-to-end, including triage, dispatch to field crew, and completion on the field technician’s mobile device.

Operations Manager™ is a single simple-to-use system that integrates, simplifies and correlates all the relevant operational information such as telemetry, alarms and customer billing in to one map-based view. An integrated ticketing system that manages all trouble, maintenance and repair tickets from end-to-end including dispatch and resolution on the field technician’s mobile device.

• Reduces MTTR
• Reduces repeat trouble tickets
• Reduces truck rolls
• Increases customer satisfaction (NPS)

Enables network operations to become more proactive and less reactive. Field technicians can now opportunistically complete other high priority work required onsite. 

Next generation geospatial platform accelerates

Next generation geospatial platform accelerates productivity and collaboration

IQGeo announced a transformative next generation end-to-end Geospatial platform. Based on our industry proven myWorld platform, the new platform goes far beyond traditional GIS solutions, delivering a step-change in productivity and collaboration for telecom and utility network operations. Download the latest information sheet and sign up to be kept informed on the latest news on this exciting technology.