There’s been an explosion in the amount of data being collected from communications networks, as more smart network equipment and sensors are deployed, communicating real-time status, alarms and performance information.
The challenge for operations teams is that this data is locked up in many different complex application silos, making it difficult to correlate these sources to make critical operational decisions, like determining root cause for an outage, and dispatching a technician in a timely fashion. This leads to higher MTTR, repeat trouble calls, poor customer service scores (NPS) and customer churn.
Operations Manager™ is a single simple-to-use system that integrates, simplifies and correlates all the relevant operational information such as telemetry, alarms and customer billing in to one map-based view. An integrated ticketing system that manages all trouble, maintenance and repair tickets from end-to-end including dispatch and resolution on the field technician’s mobile device.
• Reduces MTTR
• Reduces repeat trouble tickets
• Reduces truck rolls
• Increases customer satisfaction (NPS)
Enables network operations to become more proactive and less reactive. Field technicians can now opportunistically complete other high priority work required onsite.