Key myWorld benefits for different departments
Planning and design: myWorld accelerates time-to-market and reduces costs for large network expansion or upgrade programs, while improving design quality and compliance with standards.
Construction: myWorld provides tools for your contractors that reduce the as-built data cycle from months to same day,improving operations, safety and accelerating sales and revenue for large capital investment projects.
Operations: myWorld increases field technician safety and productivity by giving them direct and immediate access to information. myWorld improves service reliability by accelerating time-to-understand and time-to-resolve cycles for trouble tickets, and enables operators to proactively identify and fix problems before they affect customers.
Sales and customer service: myWorld improves customer satisfaction with faster response times and quality of service by empowering customer service reps with a 360 view of the customer premise in context of the surrounding network. Sales effectiveness is boosted with comprehensive and accurate serviceability assessments and instant quotes
Key myWorld features
The myWorld user experience is inspired by the simplicity and speed of Google Maps, and applies these principles to enterprise data and processes. myWorld is designed from the ground up to leverage Street View and the sensors on mobile devices like the GPS and camera to maximize productivity and quality.
The myWorld enterprise integration framework securely connects all staff and contractors to simple task and role-specific views of your critical enterprise systems and real-time data feeds from the millions of smart iOT devices on your infrastructure network.
Proven enterprise scale data sync and app updates to thousands of mobile devices means your field personnel and contractors can run myWorld on any iOS, Android or Windows device, and they can continue to be productive when offline. Some of the largest mobile deployments in the world run on myWorld.
The myWorld application builder makes it easy to set up and deploy simple new business process specific applications, and the developer framework and APIs give developers everything they need to build more complex, upgradable applications.
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What our customers say
It's (myWorld) another one of those tools that, if you were on your way to work and if you knew you didn’t have it, you would contemplate calling in sick. I can't remember how we used to display and get to a lot of the problems before myWorld. We have been a customer now for 7-8 years and we've pretty much grown with the product. It has been very well accepted throughout our footprint.
Bill Vincent, ROC Lead Representative, Altice USA
Russ Atkins, senior vice president of engineering at Northern Indiana Public Service Company (NIPSCO), a subsidiary of NiSource Inc., said: “Our customers depend on a reliable source of electricity, and we have to be prepared for outages caused by storms or other emergency scenarios. myWorld Damage Assessment helps to empower our employees in the office and the field to better communicate and share information in near real-time. With this technology we will have increased visibility about damaged areas and infrastructure to make swift, informed decisions that will help streamline the restoration processes.”
Nelson Gillette, Director IS at TELUS said: “We’ve been very impressed with IQGeo, the team has worked very quickly and been able to cater for our specific business and technical requirements. myWorld is intuitive to use and provides a detailed view of our above and below ground network, layered on top of optional base maps including Google Maps, Google Satellite and Google Street View."
"IQGeo has been a great partner and we're very happy with the support that they’ve given us".
Stacey Kilroy, Integrity Management and Pipeline Safety Coordinator at Unitil, said: “The team at IQGeo has been receptive to new product ideas and delivering a product that supports the specific needs of the gas utility industry. We are committed to the communities we serve and developing practices and technologies that lead to more reliable, efficient energy, a promise which we are confident that IQGeo will help us to deliver. I look forward to our continued partnership.”
Kris Boccio, VP Systems Development & GIS at Zayo, said: “The advantages of putting powerful but easy to use Inventory Maps into the hands of the right staff are tremendous. But this means that we have to simplify the app and user experience in order to avoid the complexities associated with traditional GIS solutions that have prevented progress in this area. The key consumers of the new (myWorld) Inventory Map would be network and field operations teams who require instant access to critical network and customer information, 24x7, enabling them to respond to issues quickly and effectively. A future phase will be to make the inventory map available to Zayo’s customers as an embedded part of the company’s Tranzact platform.”