Lead Technical Author

Responsibilities

As an integral part of the Geospatial engineering team, the successful candidate will author user guides, release notes, and other technical documents to support new product releases that meet the growing list of requirements for the platform product and new industry vertical applications. Your duties and responsibilities will include:

• Lead a small team of technical authors.
• Own the development and maintenance of all product documentation.
• Guide and contribute to planning, scoping, and managing documentation projects. Write User Guides, Installation Guides, and Developer Guides.
• Validate documentation against the user interface.
• Analyze and redesign documentation for improved usability. Create HTML help systems through MadCap Flare.

Person Specification

Essential

You must have all of the following:

•  Significant experience building and maintaining product documentation including User Guides, Installation Guides, Developer Guides, and Release Notes.
•  Significant experience creating technical documentation using MadCap Flare or similar tool.  
• Significant experience validating product documentation against the related product.
•  Significant experience analyzing and redesigning documentation for improved usability.  
• An eye for verbal consistency and an appreciation of tone and style.
•  Knowledge of handling documentation as “code” (to be able to implement content reuse and future-proofing techniques.)  
• Single sourcing to produce different variants of documentation from the same source.
•  An understanding of responsive layouts and ability to apply techniques to display content on different types of devices.  
• Quality proofreading skills and attention to detail.
•  Writing for a global audience.
•  Writing for translation and localization.
•  Creating visuals to explain concepts and processes.
•  Excellent oral and written communication skills, able to present technical concepts to engineering stakeholders.  
• Experience guiding and mentoring technical authors.
•  Experience using Git or other distributed version control systems.
•  Experience using industry-standard style guides like Microsoft or Chicago Manuals of Style.  
• UK citizenship or permanent residency required.
•  Fluent written and spoken English.

Desirable

Ideally, you'll have some of the following:

•  Experience producing API documentation.
•  Experience producing documentation for mobile applications. 
•  Experience working with Manula (manual creation software).
•  Experience with Geospatial Information Systems (GIS) or web mapping.  
• Experience within the telecommunications and/or utilities industries.
•  Experience working in an Agile environment.

Education and Experience

• Bachelor’s degree in English, Writing, or Communication from an accredited university or a related field; or equivalent industry experience.

Supervisory Responsibilities

•  Manage and supervise direct reports.
•  Provide ongoing performance feedback.

What's In It For You

• 25 days of paid holiday, with the opportunity to purchase further days up to a total of 30.
• Charity/Volunteering day each year.
• Company-matched pension contributions of up to 6% base salary.
• Private medical insurance.
• Health cash plan.
• Company life assurance (4x gross salary).
• Incapacity benefit.
• Enhanced maternity leave policy.
• EV company car scheme (salary sacrifice).
• Cycle scheme (salary sacrifice).
• Give as you earn charity scheme.

This role is ideally based out of our UK offices in Cambridge. We do support remote, hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising!

Unfortunately, we are unable to sponsor work permits for this position and suitable applicants must already possess the right to work in the UK.