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Workflow Manager

Digitally connecting operational processes to network assets to accelerate telecom construction projects and minimize grid outages. 

Seamlessly connect work orders to network assets in the field

Geospatial intelligence pinpoints the location of any ticket

Digitally view ticket status and record progress updates

Ticketing optimization software for telecom and utilities

Modern networks for utilities and telecom operators are more complex than ever. The traditional method of using paper maps and spreadsheets is simply too time-consuming to manage these networks effectively.  

For telecom organizations, new network builds take much longer than they should, increasing time to revenue. Teams often don’t have easy digital views of asset locations, especially for crews in the field. Ticket updates can require multiple trips. And they have challenges integrating and tracking contractor work. 

For electric utilities, maintaining grid performance is as challenging as it’s ever been. Infrastructure is aging, and more billion-dollar storms occur than at any point in history. Climate change is driving increases in widespread outages and damage to the grid. Utilities need to be able to quickly respond to unplanned events, which requires real-time access to outage and asset data in the field as well as the ability to quickly create new work forms when the need arises. 

IQGeo’s Workflow Manager™ software helps control telecom construction and maintenance activities from end-to-end, keeping teams informed of project, trouble, and maintenance ticket status. It gives all stakeholders the geospatial context and current operational information they need to improve process productivity and enhance team collaboration. It can be quickly configured to model a wide range of construction, maintenance, and operational workflows to ensure accurate and consistent process management. 
With Workflow Manager, project leaders can quickly define manual and automated workflows and assign tickets to staff and contractors.

Watch the feature videos to see Workflow Manager in action.



Telecom construction management

Accelerate network builds by combining digital ticket automation with geospatial network intelligence 

  • Transition seamlessly from network designs
  • Automate workflows by digitizing tasks
  • Link map-based network data to ticket information
  • Quickly update tickets from the field
  • Incorporate labor scheduling, material costs and data overlays into every ticket
  • Automatically track ticket hours, shift times and construction progress 

Utility outage management

Reduce grid downtime by combining digital ticket automation with geospatial asset intelligence 

  • Digitally receive OMS work orders in the field
  • BYOD and configurable views for third-party users
  • Easy to use, online or offline
  • High performance during major weather events
  • Easily configurable workflows via dynamic smart forms
  • Improved productivity dramatically reduces outage times 

Workflow automation

Digitize every part of the construction process, from design transition to easy field updates to quick adjustments on open tickets. 

Link map-based network data to ticket information

Adding geospatial intelligence to the ticketing process dramatically improves operational productivity. Crews can view ticket location information before going into the field and record accurate site data to maximize field efficiency. 

Real-time progress updates

Automatically tracks ticket hours, shift times, and construction progress such as percent complete. Telecom managers can also set permissions on the data types provided to staff and contractors.

Unmatched integration capabilities

Now telecom operators  can incorporate labor scheduling, material costs, and data overlays into every ticket, ensuring better cross-team productivity. 

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IQGeo customers

With over 100,000 active software users, IQGeo has an established and rapidly growing customer base with fiber, telecom and utility companies worldwide. Hear directly from our customers about how IQGeo is helping them to build better networks.

"Meeting fiber deployment KPI's"

Craig Krammes, Director for IT Engineering Systems

"Geospatial view of damage information"

Hideaki Miyamoto, Manager - System Management Group

"Changing the way we do business"

Ryan Moody, Fibre Planning Optimization

NW Natural
"Reducing technical debt"

Jim Downing, CIO

Central Hudson
"Doing the right thing for the customer"

Jeffrey Cito, Project Manager Operations - ECMC

Peninsula Light
"Creating the Digital Twin"

Amy Grice, Manager of System Engineering & Operational Technologies

IQGeo customer stories
"Transforming businesses"

Telecommunications and utility network operators, watch more videos

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IQGeo EMEA Meetup

June 3-4, 2024 | Cambridge, UK

Returning for its third year, the Meetup offers a valuable platform for industry professionals to participate in discussions on current trends, challenges and share best practices. 


The two-day program is specifically designed to equip fiber, telecom, and utility network operators with the essential tools and strategies needed to plan, build and maintain the networks of tomorrow.

Find out more