Workflow Manager

Take control of your construction programs and network operations, giving your staff and contractors the geospatial intelligence they need to get their jobs done right the first time.

Accelerate construction timelines

Reduce MTTR and restoration times

Increase safety and customer satisfaction

IQGeo’s Workflow Manager™ software helps control telecom and utility construction and maintenance activities from end-to-end, keeping teams informed of project, trouble, and maintenance ticket status. It gives all stakeholders the geospatial context and current operational information they need to improve process productivity and enhance team collaboration.

IQGeo_Workflow Manager_overview_video_21Apr20

 

   

Configure ticket definition

Workflow Manager is ticketing system agnostic, providing highly flexible ticket definitions. It can run independently or pull tickets from leading vendors. Workflows can be quickly created, and tasks defined to supplement existing ticketing systems.

Link map-based network data to ticket information

Adding geospatial intelligence to the ticketing process dramatically improves operational productivity. Crews can view ticket location information before going into the field and record accurate site data to maximize field efficiency.

Manage field technicians and assignments

Project teams have full visibility on ticket locations for all field technicians, enabling efficient route optimization. You can also set permissions on the data types provided to staff and contractors.

Record ticket and field progress status and identify critical issues

Field crews can easily update the ticket status of open jobs, providing a real-time view. Progress on tickets can also be filtered using a range of criteria to quickly identify critical issues.

Built on IQGeo’s mobile-first platform, Workflow Manager provides critical project and ticket information on any mobile device in the field, as well as back-office workstations. It can be quickly configured to model a wide range of construction and operational workflows to ensure accurate and consistent process management. Custom integration also allows additional information sources to be correlated with the workflow including sensors, project status, crew location, telemetry and alarms. Enhancing operational productivity and collaboration, Workflow Manager accelerates time-to-market, mitigates risks and improves customer satisfaction.

Product sheet

Telecommunications

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Product sheet

Utilities

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Next generation networks

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Geospatial productivity and collaboration across the entire network lifecycle

  • Select Industry
  • Telecoms
  • Electric
  • Gas
  • Water

Sales & marketing

Increase revenues with powerful network insights

  • Deliver quicker, more accurate customer quotes
  • Maximize network revenue potential
  • Optimize route planning and network expansion
Learn more

Planning & design

Accelerate time-to-market with high quality data

  • Automate greenfield and brownfield FTTH planning
  • Digitize walkouts to a streamline information flow
  • Optimize bid management and design processes
Learn more

Construction

Compress construction timelines with digitized processes

  • Enable dependency tracking for permitting to QA/QC
  • Optimize construction workflows with in-field capture
  • Deliver granular construction metric reporting
Learn More

Operations & maintenance

Empower field teams to increase productivity and collaboration

  • Automate ticket management and dissemination
  • Enhance network situational awareness to reduce MTTR
  • Integrate PNM and alarms for rapid fault management
Learn more

Customer service

Improve customer satisfaction and reduce churn with accurate network visibility

  • Enhance customer insights with real-time network view
  • Integrate weather data to improve safety and efficiency
  • Visualize emergency data for faster disaster response
Learn more

Sales & marketing

Increase revenues with powerful network insights

  • Track and visualize outage history for any account
  • Preview new builds to improve campaign efficiency
  • Visualize critical data sources for long-range planning
Learn more

Planning & design

Accelerate time-to-market with high quality data

  • Reduce in-office design and planning time
  • Rapidly create design and cost estimation in the field
  • Optimize network performance and utilization
Learn more

Construction

Compress construction timelines with digitized processes

  • Digitize walkouts to accelerate information flow
  • Optimize construction workflows with in-field capture
  • Reduce meter installation time with automated turn on

 

Learn more

Operations & maintenance

Empower field teams to increase productivity and safety with better collaboration

  • Digitize inspection capture for improve efficiency
  • Accelerate problem diagnosis with mobile field apps
  • Proactively manage assets and facilities
Learn more

Customer service

Improve customer service and reduce churn with accurate network visibility

  • Enable real-time visualization of network status
  • Integrate weather data to improve safety and efficiency
  • Visualize emergency data for faster disaster response
Learn more

Sales & marketing

Increase revenues with powerful network insights

  • View customer history to improve market targeting
  • Overlay services to identify market opportunities
  • Capture household information for network expansion
Learn more

Planning & design

Accelerate time-to-market with high quality data

  • Reduce in-office design and planning time
  • Rapidly create design and cost estimation in the field
  • Improve network resilience with design scenarios
Learn more

Construction

Compress construction timelines with digitized processes

  • Eliminate paper packages to improve data quality
  • Optimize construction workflows with in-field capture
  • Reduce meter installation time with automated turn on
Learn more

Operations & maintenance

Empower field teams to increase productivity and safety with better collaboration

  • Digitize leak surveys to optimize resource and reporting
  • Improve emergency response with mobile field apps
  • Determine network isolation with in-field tracing
Learn more

Customer service

Improve customer service and reduce churn with accurate network visibility

  • Enable real-time visualization of network status
  • Integrate weather data to improve safety and efficiency
  • Visualize emergency data for faster disaster response
Learn more

Sales & marketing

Increase revenues with powerful network insights

  • Provide network visibility for new house connections
  • Model demand to plan capacity and support resources
  • Deliver real-time leakage monitoring to customers
Learn more

Planning & design

Accelerate time-to-market with high quality data

  • Reduce in-office design and planning time
  • Rapidly create design and cost estimation in the field
  • Optimize network performance and utilization
Learn more

Construction

Compress construction timelines with digitized processes

  • Eliminate paper packages to improve data quality
  • Optimize construction workflows with in-field capture
  • Reduce meter installation time with automated turn on
Learn more

Operations & maintenance

Empower field teams to increase productivity and collaboration

  • Optimize asset inspection with digital field capture
  • Enhance efficiently with intelligent network analytics
  • Reduce truck rolls with better network visibility
Learn more

Customer service

Improve customer service and reduce churn with accurate network visibility

  • Enable real-time visualization of network status
  • Actively monitor leak status for rapid investigation
  • Visualize emergency data for faster disaster response
Learn more

Sales & marketing

Planning & design

Construction

Operations & maintenance

Customer service

Increase revenues with powerful network insights

  • Deliver quicker, more accurate customer quotes
  • Maximize network revenue potential
  • Optimize route planning and network expansion
Learn more

Accelerate time-to-market with high quality data

  • Automate greenfield and brownfield FTTH planning
  • Digitize walkouts to a streamline information flow
  • Optimize bid management and design processes
Learn more

Compress construction timelines with digitized processes

  • Enable dependency tracking for permitting to QA/QC
  • Optimize construction workflows with in-field capture
  • Deliver granular construction metric reporting
Learn More

Empower field teams to increase productivity and collaboration

  • Automate ticket management and dissemination
  • Enhance network situational awareness to reduce MTTR
  • Integrate PNM and alarms for rapid fault management
Learn more

Improve customer satisfaction and reduce churn with accurate network visibility

  • Enhance customer insights with real-time network view
  • Integrate weather data to improve safety and efficiency
  • Visualize emergency data for faster disaster response
Learn more

Sales & marketing

Planning & design

Construction

Operations & maintenance

Customer service

Increase revenues with powerful network insights

  • Track and visualize outage history for any account
  • Preview new builds to improve campaign efficiency
  • Visualize critical data sources for long-range planning
Learn more

Accelerate time-to-market with high quality data

  • Reduce in-office design and planning time
  • Rapidly create design and cost estimation in the field
  • Optimize network performance and utilization
Learn more

Compress construction timelines with digitized processes

  • Digitize walkouts to accelerate information flow
  • Optimize construction workflows with in-field capture
  • Reduce meter installation time with automated turn on

 

Learn more

Empower field teams to increase productivity and safety with better collaboration

  • Digitize inspection capture for improve efficiency
  • Accelerate problem diagnosis with mobile field apps
  • Proactively manage assets and facilities
Learn more

Improve customer service and reduce churn with accurate network visibility

  • Enable real-time visualization of network status
  • Integrate weather data to improve safety and efficiency
  • Visualize emergency data for faster disaster response
Learn more

Sales & marketing

Planning & design

Construction

Operations & maintenance

Customer service

Increase revenues with powerful network insights

  • View customer history to improve market targeting
  • Overlay services to identify market opportunities
  • Capture household information for network expansion
Learn more

Accelerate time-to-market with high quality data

  • Reduce in-office design and planning time
  • Rapidly create design and cost estimation in the field
  • Improve network resilience with design scenarios
Learn more

Compress construction timelines with digitized processes

  • Eliminate paper packages to improve data quality
  • Optimize construction workflows with in-field capture
  • Reduce meter installation time with automated turn on
Learn more

Empower field teams to increase productivity and safety with better collaboration

  • Digitize leak surveys to optimize resource and reporting
  • Improve emergency response with mobile field apps
  • Determine network isolation with in-field tracing
Learn more

Improve customer service and reduce churn with accurate network visibility

  • Enable real-time visualization of network status
  • Integrate weather data to improve safety and efficiency
  • Visualize emergency data for faster disaster response
Learn more

Sales & marketing

Planning & design

Construction

Operations & maintenance

Customer service

Increase revenues with powerful network insights

  • Provide network visibility for new house connections
  • Model demand to plan capacity and support resources
  • Deliver real-time leakage monitoring to customers
Learn more

Accelerate time-to-market with high quality data

  • Reduce in-office design and planning time
  • Rapidly create design and cost estimation in the field
  • Optimize network performance and utilization
Learn more

Compress construction timelines with digitized processes

  • Eliminate paper packages to improve data quality
  • Optimize construction workflows with in-field capture
  • Reduce meter installation time with automated turn on
Learn more

Empower field teams to increase productivity and collaboration

  • Optimize asset inspection with digital field capture
  • Enhance efficiently with intelligent network analytics
  • Reduce truck rolls with better network visibility
Learn more

Improve customer service and reduce churn with accurate network visibility

  • Enable real-time visualization of network status
  • Actively monitor leak status for rapid investigation
  • Visualize emergency data for faster disaster response
Learn more

IQGeo customers

With over 50,000 active software users, IQGeo has an established and rapidly growing customer base with telecoms and utility companies worldwide. Hear directly from our customers about how IQGeo is helping them to accelerate productivity and collaboration across their business.

TEPCO
"Geospatial view of damage information"

Hideaki Miyamoto, Manager - System Management Group

NW Natural
"Reducing technical debt"

Jim Downing, CIO

TELUS
"Changing the way we do business"

Ryan Moody, Fibre Planning Optimization

Central Hudson
"Doing the right thing for the customer"

Jeffrey Cito, Project Manager Operations - ECMC

Gigaclear
"One source of truth"

Gordon Perry, Technical Director

Peninsula Light
"Creating the Digital Twin"

Amy Grice, Manager of System Engineering & Operational Technologies

Free demo Talk to us

IQGeo has the agility that we were looking for as well as the leadership in this space and I think those two factors sealed the deal for us. We knew that we would be in good hands.

Jim Downing, CIO, North West Natural

The IQGeo team immediately understood our challenges and delivered a presentation and Proof of Concept that addressed our biggest concerns. We continue to be impressed by both the team and the software, which has exceeded our initial expectations. Offline support, validating designs and version control were causing us major headaches. Thanks to IQGeo, these are now problems of the past!

Gordon Perry, Technical Director, Gigaclear

We are pleased to be working with IQGeo and are already very impressed with the capabilities of the IQGeo Platform.

Markus Metzger, Manager of IT and Telekommunikation, Stadtwerke Sindelfingen

IQGeo gives us a simple tool to assist with network planning and auditing that is easy-to-use in the field. Over the 40 plus years that I have spent in the field, I have never found a solution that can do this, not until I found IQGeo.

Dick Rohm, Director of Engineering, West, Sparklight

It’s a real pleasure working with the team at IQGeo who exceed expectations in everything that they deliver to us. They work closely with us to understand potential application development whether it be for wires down response, meter reading or collection activity in the future. As a utility, the ability to have communications with an organization that listens and develops and tests with you is amazing.

Jeffrey Cito, Project Manager – Operations ECMC, Central Hudson

We’ve been very impressed with IQGeo, the team has worked incredibly quickly and been able to cater for our specific business and technical requirements.

Nelson Gillette, Director IS, TELUS

IQGeo Inspection & Survey makes it lightning fast to create a survey definition and push out to a survey tech in the field. I am excited about our continued partnership.

Stacey Kilroy, Sr. Integrity Management and Pipeline Safety Coordinator, Unitil

The advantages of putting powerful, but easy-to-use Inventory Maps into the hands of the right staff are tremendous.

Kris Boccio, VP Systems Development & GIS, Zayo

When you first see the IQGeo Platform it’s a real eye opener. It’s modern looking and easy-to-use with a simple user interface, unlike any other geospatial system. As an electric cooperative, we’re committed to technology advancements that improve service for our members, safety, system reliability and employee relations. IQGeo helps us to tick a lot of these customer satisfaction boxes.

Amy Grice, Manager of System Engineering and Operational Technologies, Peninsula Light

Reimagine the role of geospatial technology

Unlike legacy GIS that use a centralized, process-heavy architecture dependent on highly specialized engineering resources, IQGeo empowers field and office staff to easily monitor, capture, visualize and manage geospatial network assets without specialized training. We deliver an end-to-end solution with measurable ROI that increases productivity and collaboration across the entire organization.

Event

IQGeo Virtual Meetup

October 19-22, flexible online sessions

The IQGeo Virtual Meetup provides valuable insights from telecoms and utility industry leaders, as well as the hands-on experience of IQGeo customers. We will also share IQGeo’s own perspective on the changing business landscape and how our technology is evolving to meet the challenges we face today and in the future.

Find out more and register