Customer stories

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IQGeo_and_TEPCO_video_case_study

 

TEPCO

Comprehensive geospatial view of damage information

Hideaki Miyamoto, Manager - System Management Group, TEPCO

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IQGeo_customer_testimonial_video__Central_Hudson

 

Central Hudson

"Doing the right thing for the customer"

Jeffrey Cito, Project Manager – Operations ECMC, Central Hudson

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IQGeo_customer_testimonial_video_TELUS

 

TELUS

“Changing the way we do business”

Ryan Moody, Fibre Planning Optimization

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IQGeo_customer_testimonial_video_Peninsula_Light

 

Peninsula Light

"Creating that digital twin"

Amy Grice, Manager of System Engineering and Operational Technologies

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IQGeo_customer_testimonial_video_NW_Natural

 

NW Natural

“Reducing technical debt”

Jim Downing, CIO

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IQGeo_customer_testimonial_video_Gigaclear

 

Gigaclear

"One source of truth"

Gordon Perry, Technical Director, Gigaclear

IQGeo and TEPCO disaster response

TEPCO

TEPCO quickly needed a new solution that would enable them to respond efficiently and effectively to current, and future severe weather conditions that are increasingly common in the Tokyo area.

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Unitil and IQGeo Inspection & Survey

Unitil

Unitil, as with all utility companies, faces a wealth of compliance and safety regulation.  It has an affirmative obligation to make its systems safer. To do so it must prioritize risks, which need to be supported by accurate data.

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TELUS and IQGeo Platform roll out

TELUS

TELUS needed an updated web and mobile GIS platform to support critical operational processes with groups such as cable plant locates, field techs and construction. 

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IQGeo and Zayo case study

Zayo

In order to maintain competitive and provide their customers with differentiated products and services, Zayo are constantly coming up with new and innovative IT and business solutions to improve productive, competitiveness and customer experience.

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IQGeo gas and electric utility case study

Gas and electric utility

Acquisitions and mergers with other utility businesses meant that the IT team had to deal with multiple GIS, outage management, customer information and other systems. 

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Key statistics

Largest electric utility in Japan

Provides energy to population of
44 million

4th largest electric utility globally

Requirements

In recent years TEPCO has suffered major damage to their network caused by multiple typhoons and torrential rainstorms, so it is more important than ever to have a comprehensive, geospatial view of damage information. The existing mapping system wasn’t scalable or flexible enough and it could not support a broader area view.

Results

Following a recent Typhoon, TEPCO used the IQGeo Platform to share location information to quickly identify blackout locations and damage. As a result, they were able to do recovery work more efficiently. And since the IQGeo view is based on google maps, it’s easy for anyone to identify locations in areas they don’t already know.

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Using the IQGeo software, our crews can work much faster to understand facility conditions, streamlining their workload. As we share the IQGeo solution with other teams, I believe we will find new opportunities to work smarter and more efficiently.

Hideaki Miyamoto, Manager - System Management Group, TEPCO

Key statistics

Gas and electric company
302,000 electric customers
80,000 natural gas customers

Requirements

During emergency situations it is vital to get crews and damage assessors to understand what has happened, report back and enable timely restoration.

Results

Enabled real-time decision making, improved restoration times while meeting regulatory requirements.

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As a utility, the ability to have communications with an organization that listens and develops and tests with you is amazing.

Jeffrey Cito, Project Manager – Operations ECMC, Central Hudson

Key statistics

Telecommunications company

12.6 million subscribers

Canada’s largest healthcare IT provider

Requirements

Reduce the number of applications the team were using and provide field crews with a simple to use app with access to GIS data.

Results

Successful adoption with all engineers using the IQGeo product and teams that thought they would never use GIS are using GIS.

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The IQGeo product has really changed the way we do business.

Ryan Moody, Fibre Planning Optimization, TELUS

Key statistics

Electric cooperative
Over 30,000 members
Washington, United States

Requirements

Develop a meter deployment tool to initially deploy 33,000 electric meters and to create a digital twin, so the electrical system out in the field can be replicated back into ADMS and outage management systems.  

Results

Provided field crews with a modern platform, using single log on with access to real-time data on an easy to use system, while saving time on meter installation.

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As an electric cooperative, we’re committed to technology advancements that improve service for our members, safety, system reliability and employee relations. IQGeo helps us to tick a lot of these customer satisfaction boxes.

Amy Grice, Manager of System Engineering and Operational Technologies, Peninsula Light

Key statistics

Gas supplier in Oregon
2 million customers
750,000 meters

Requirements

Having access to real-time data to be able to accurately dispatch the nearest crew to a job site is paramount so they can perform their work and analysis.  

Results

Implementation of IQGeo software has simplified portfolio of apps, reduced technical debt and eliminated paper processes.

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IQGeo has the agility that we were looking for as well as the leadership in this space and I think those two factors sealed the deal for us.

Jim Downing, CIO, NW Natural

Key statistics

Fiber infrastructure provider

Focused on rural communities

22 counties across the United Kingdom

Requirements

Eliminate paper processes with a field mobile deployment and digitize the data to be able to maintain the infrastructure in years to come. 

Results

Created one source of truth, access to real time as-built data and improved collaboration between office, field teams and contractors.

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Offline support, validating designs and version control were causing us major headaches. Thanks to IQGeo, these are now problems of the past.

Gordon Perry, Technical Director, Gigaclear

Key statistics

Largest electric utility in Japan

Provides energy to population of
44 million

4th largest electric utility globally

Requirements

Following Typhoon Faxai there was 934,000 electricity outages. TEPCO Power Grid was required to have daily press meetings to keep everyone informed of progress, but the lack of accurate and current information made it almost hard to forecast recovery timing. They quickly needed a new solution that would enable TEPCO to respond efficiently and effectively to this situation, and future severe weather conditions.

Results

IQGeo’s geospatial Platform made it easy for TEPCO to visualize accurate damaged location and accelerate collaboration with key decision-makers, while sharing vital information to citizen and governments. The supervisory ministry asked for a detailed report in just a month and the IQGeo Platform enabled the team to do this quickly and efficiently.

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Without IQGeo, it would take double the time to grasp the total damage for extreme weather events.

A Group Manager at TEPCO

Key statistics

Public utility company

105,600 electric customers

82,700 natural gas customers

Requirements

Automate survey tracking and sought a solution to replace the antiquated process of highlighting maps of survey areas or “From/To Street Lists”. Although widely used by utilities, this system does not offer definitive proof that the exercise was satisfied.

Results

Achieved key operational goals, including; improve leak management, increase the amount of collective data on new installation, and the ability to respond to field observations more quickly.

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After adopting the IQGeo Inspection & Survey product, Unitil has increased operational efficiencies and has been able to produce verifiable, traceable and complete audit records in support of mobile leak survey activities.

Stacey Kilroy, Sr. Integrity Management and Pipeline Safety Coordinator, Unitil

Key statistics

Telecommunications company

12.6 million subscribers

Canada’s largest healthcare IT provider

Requirements

Web and mobile GIS platform to support critical operational processes with groups such as cable plant locates, field techs and construction. Provide teams with up-to-date, accurate information and enable operations teams to meet business, deployment and regulatory requirements.

Results

Significantly reduced the average time it takes to locate cables from minutes to just seconds.  Positive adoption, with users praising the solution’s performance, usability and integration with Google.

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We’ve been very impressed with IQGeo, the team has worked incredibly quickly and been able to cater for our specific business and technical requirements.

Nelson Gillette, Director IS, TELUS

Key statistics

High-quality networks in every major market in North America and many in Western Europe.

Communications and infrastructure services

Provides critical connections to thousands of data centers, cloud providers, commercial and entertainment centers

Requirements

Provide more information about the network to their teams in operations, engineering, sales and support, giving users all the information they need, when and where they need it.

Results

Temas have instant “self-serving” access to up-to-date information about the fiber network and assignments, which has delivered dramatic improvements in productivity, response times and customer service. 

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Users love the IQGeo tool and have been amazed at the incredible performance. One big area of improvement is that IQGeo has reduced the time to understand and identify a network issue. This directly impacts our KPI’s and metrics in a very positive way.

Kris Boccio, VP Systems Development & GIS at Zayo

Key statistics

One of the largest gas and electric
utilities in North America

Operates across urban and rural areas

Service territory of more than 100,000 square miles

Requirements

The goal was to make spatial and associated data from different, often incompatible systems accessible to all users, not just the GIS team. Improve planning decisions by giving users insight into intelligent data from across business units and source systems.

Results

The most significant benefit was improved integration of the new merged business units. All GIS asset data is exposed through a single tool to designers and asset engineers. Within five months of the initial IQGeo deployment there were more than 5,000 users. This has since grown to 15,000 named users.

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Teams across the organization now depend on IQGeo to provide a trusted view of their distributed assets and situational awareness, reducing operational costs and risks while improving productivity.

IQGeo customers

With over 50,000 active software users, IQGeo has an established and rapidly growing customer base with telecoms and utility companies worldwide. Hear directly from our customers about how IQGeo is helping them to accelerate productivity and collaboration across their business.

Geospatial view of damage information
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TEPCO
"Geospatial view of damage information"

Hideaki Miyamoto, Manager - System Management Group

Reducing technical debt
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NW Natural
"Reducing technical debt"

Jim Downing, CIO

Changing the way we do business
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TELUS
"Changing the way we do business"

Ryan Moody, Fibre Planning Optimization

Doing the right thing for the customer
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Central Hudson
"Doing the right thing for the customer"

Jeffrey Cito, Project Manager Operations - ECMC

One source of truth
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Gigaclear
"One source of truth"

Gordon Perry, Technical Director

Creating the Digital Twin
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Peninsula Light
"Creating the Digital Twin"

Amy Grice, Manager of System Engineering & Operational Technologies

Book a demo Talk to us
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ExteNet’s vision for a single, consolidated network view

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