TEPCO
"Geospatial view of damage information"
Hideaki Miyamoto, Manager - System Management Group
Comprehensive geospatial view of damage information
Hideaki Miyamoto, Manager - System Management Group, TEPCO
"Doing the right thing for the customer"
Jeffrey Cito, Project Manager – Operations ECMC, Central Hudson
“Changing the way we do business”
Ryan Moody, Fibre Planning Optimization
"Creating that digital twin"
Amy Grice, Manager of System Engineering and Operational Technologies
“Reducing technical debt”
Jim Downing, CIO
"One source of truth"
Gordon Perry, Technical Director, Gigaclear
TEPCO quickly needed a new solution that would enable them to respond efficiently and effectively to current, and future severe weather conditions that are increasingly common in the Tokyo area.
Read moreUnitil, as with all utility companies, faces a wealth of compliance and safety regulation. It has an affirmative obligation to make its systems safer. To do so it must prioritize risks, which need to be supported by accurate data.
Read moreTELUS needed an updated web and mobile GIS platform to support critical operational processes with groups such as cable plant locates, field techs and construction.
Read moreIn order to maintain competitive and provide their customers with differentiated products and services, Zayo are constantly coming up with new and innovative IT and business solutions to improve productive, competitiveness and customer experience.
Read moreAcquisitions and mergers with other utility businesses meant that the IT team had to deal with multiple GIS, outage management, customer information and other systems.
Read moreLargest electric utility in Japan
Provides energy to population of
44 million
4th largest electric utility globally
In recent years TEPCO has suffered major damage to their network caused by multiple typhoons and torrential rainstorms, so it is more important than ever to have a comprehensive, geospatial view of damage information. The existing mapping system wasn’t scalable or flexible enough and it could not support a broader area view.
Following a recent Typhoon, TEPCO used the IQGeo Platform to share location information to quickly identify blackout locations and damage. As a result, they were able to do recovery work more efficiently. And since the IQGeo view is based on google maps, it’s easy for anyone to identify locations in areas they don’t already know.
Using the IQGeo software, our crews can work much faster to understand facility conditions, streamlining their workload. As we share the IQGeo solution with other teams, I believe we will find new opportunities to work smarter and more efficiently.
Hideaki Miyamoto, Manager - System Management Group, TEPCO
During emergency situations it is vital to get crews and damage assessors to understand what has happened, report back and enable timely restoration.
Enabled real-time decision making, improved restoration times while meeting regulatory requirements.
As a utility, the ability to have communications with an organization that listens and develops and tests with you is amazing.
Jeffrey Cito, Project Manager – Operations ECMC, Central Hudson
Telecommunications company
12.6 million subscribers
Reduce the number of applications the team were using and provide field crews with a simple to use app with access to GIS data.
Successful adoption with all engineers using the IQGeo product and teams that thought they would never use GIS are using GIS.
The IQGeo product has really changed the way we do business.
Ryan Moody, Fibre Planning Optimization, TELUS
Develop a meter deployment tool to initially deploy 33,000 electric meters and to create a digital twin, so the electrical system out in the field can be replicated back into ADMS and outage management systems.
Provided field crews with a modern platform, using single log on with access to real-time data on an easy to use system, while saving time on meter installation.
As an electric cooperative, we’re committed to technology advancements that improve service for our members, safety, system reliability and employee relations. IQGeo helps us to tick a lot of these customer satisfaction boxes.
Amy Grice, Manager of System Engineering and Operational Technologies, Peninsula Light
IQGeo has the agility that we were looking for as well as the leadership in this space and I think those two factors sealed the deal for us.
Jim Downing, CIO, NW Natural
Focused on rural communities
Eliminate paper processes with a field mobile deployment and digitize the data to be able to maintain the infrastructure in years to come.
Created one source of truth, access to real time as-built data and improved collaboration between office, field teams and contractors.
Offline support, validating designs and version control were causing us major headaches. Thanks to IQGeo, these are now problems of the past.
Gordon Perry, Technical Director, Gigaclear
Largest electric utility in Japan
Provides energy to population of
44 million
4th largest electric utility globally
Following Typhoon Faxai there was 934,000 electricity outages. TEPCO Power Grid was required to have daily press meetings to keep everyone informed of progress, but the lack of accurate and current information made it almost hard to forecast recovery timing. They quickly needed a new solution that would enable TEPCO to respond efficiently and effectively to this situation, and future severe weather conditions.
IQGeo’s geospatial Platform made it easy for TEPCO to visualize accurate damaged location and accelerate collaboration with key decision-makers, while sharing vital information to citizen and governments. The supervisory ministry asked for a detailed report in just a month and the IQGeo Platform enabled the team to do this quickly and efficiently.
Without IQGeo, it would take double the time to grasp the total damage for extreme weather events.
A Group Manager at TEPCO
Public utility company
105,600 electric customers
82,700 natural gas customers
Automate survey tracking and sought a solution to replace the antiquated process of highlighting maps of survey areas or “From/To Street Lists”. Although widely used by utilities, this system does not offer definitive proof that the exercise was satisfied.
Achieved key operational goals, including; improve leak management, increase the amount of collective data on new installation, and the ability to respond to field observations more quickly.
After adopting the IQGeo Inspection & Survey product, Unitil has increased operational efficiencies and has been able to produce verifiable, traceable and complete audit records in support of mobile leak survey activities.
Stacey Kilroy, Sr. Integrity Management and Pipeline Safety Coordinator, Unitil
Telecommunications company
12.6 million subscribers
Canada’s largest healthcare IT provider
Web and mobile GIS platform to support critical operational processes with groups such as cable plant locates, field techs and construction. Provide teams with up-to-date, accurate information and enable operations teams to meet business, deployment and regulatory requirements.
Significantly reduced the average time it takes to locate cables from minutes to just seconds. Positive adoption, with users praising the solution’s performance, usability and integration with Google.
We’ve been very impressed with IQGeo, the team has worked incredibly quickly and been able to cater for our specific business and technical requirements.
Nelson Gillette, Director IS, TELUS
High-quality networks in every major market in North America and many in Western Europe.
Communications and infrastructure services
Provides critical connections to thousands of data centers, cloud providers, commercial and entertainment centers
Provide more information about the network to their teams in operations, engineering, sales and support, giving users all the information they need, when and where they need it.
Temas have instant “self-serving” access to up-to-date information about the fiber network and assignments, which has delivered dramatic improvements in productivity, response times and customer service.
Users love the IQGeo tool and have been amazed at the incredible performance. One big area of improvement is that IQGeo has reduced the time to understand and identify a network issue. This directly impacts our KPI’s and metrics in a very positive way.
Kris Boccio, VP Systems Development & GIS at Zayo
One of the largest gas and electric
utilities in North America
Operates across urban and rural areas
Service territory of more than 100,000 square miles
The goal was to make spatial and associated data from different, often incompatible systems accessible to all users, not just the GIS team. Improve planning decisions by giving users insight into intelligent data from across business units and source systems.
The most significant benefit was improved integration of the new merged business units. All GIS asset data is exposed through a single tool to designers and asset engineers. Within five months of the initial IQGeo deployment there were more than 5,000 users. This has since grown to 15,000 named users.
Teams across the organization now depend on IQGeo to provide a trusted view of their distributed assets and situational awareness, reducing operational costs and risks while improving productivity.
With over 50,000 active software users, IQGeo has an established and rapidly growing customer base with telecoms and utility companies worldwide. Hear directly from our customers about how IQGeo is helping them to accelerate productivity and collaboration across their business.
Jeffrey Cito, Project Manager Operations - ECMC
Mapping the digital transformation challenge for global telecommunications
Download nowView the webinar to hear about ExteNet’s vision for a unified view of network assets that consolidates applications into a single source of geospatial network truth.
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