The Solutions Engineer will use their technical expertises to demonstrate how our solutions can resolve the client’s requirements. To accomplish that, Solution Engineers must try to understand the customer’s challenges and requirements through conversations with the customer’s technical team, matching those requirements with the right combination and configuration of our solutions.
Position ideally located in one of our Centers of Excellent (Ghent, Frankfurt, or Cambridge) with some flexibility of hours, interesting employee benefits, and possible career building experience with growth opportunities. Ideal for entry-to-mid level professionals seeking to grow a career with an international tech company.
About Us
Achieving universal broadband equity and meeting net zero carbon emissions are two of the biggest social and environmental challenges that the IQGeo team is tackling. To achieve this, more than 500 innovative telecommunications and utility companies around the world are “building better networks” using our award-winning geospatial software to deploy the fiber optic and distributed energy networks of the future. We play a vital role in helping utilities plan, design, construct and maintain the complex network assets essential to the success of our businesses and well-being of our communities. As a carbon neutral software company, we invite creative and talented people to join us in our mission to transform communication and utility networks for the long-term sustainability of our shared planet. Learn more about our customer stories.
Responsibilities
The Solutions Engineer supports the sales and account managers team to drive new orders and customer retention by:
- Pro-actively engaging in the sales cycle and take charge of the technical aspects and deliverables during the potential customer’s product evaluation.
- Meetings with customers early in the development cycle to fully appreciate and understand the problem the customer is trying to solve.
- Define and implement appropriate demonstrations to fulfil the customer’s needs.
- Work with the sales lead to ensure that presales is based on the appropriate solution and product edition, steering the customer towards Out of the Box functionality whenever possible.
- Confidently presenting these to the customer at the appropriate level
- Represent the company at trade shows and conferences.
- Play an active role in the introduction of new products into the market.
- Maintain a deep understanding of the IQGeo product and speak with prospects and customers about the most relevant features/functionality for their specific business needs
- Support Sales with client business case development, as applicable.
- Work with delivery teams on implementation technical estimates, ensuring a smooth transition from sales to implementation.
- Work closely with Product and Engineering on identification and tracking of product improvement requests
Person Specification
Essential
- Build up and maintain expert knowledge on IQGeo software usage in order to have a thorough understanding of the technical scope of the scale.
- Ability to build demonstrations to present to the customer (end users, technical experts, IT experts, senior management).
- Knowledge/experience with telecom networks, primarily fiber networks, is highly desirable.
- Utility domain knowledge, primarily electricity networks, is a plus.
- Excellent listening and oral and written communication skills; the ability to articulate technical solutions and how they can solve customer's business problems to all audiences from the very technical to non-technical.
- Ability to build client relationships based on interpersonal skills. Enjoying to work closely with customers to ensure complete satisfaction
- Excellent presentation and demonstration skills.
- Excellent analytical and problem-solving skills. A hands-on problem solver, with ability to think on your feet and change approach as required.
- Fluent English language skills are essential.
- Any of the following language skills are highly desirable: French, German, Arabic.
- Being open and flexible with regards to time management and willing to travel throughout Europe and occasionally to North America, Africa, Middle East and Asia.
- Excellent time management skills with a proven ability to meet deadlines.
- Proficient with Microsoft Office Suite.
Desired
- Knowledge of Python
- Knowledge of JavaScript and HTML design and development.
- Knowledge of Linux, Bash, Docker
- Experience with SQL and RDBMS technology (PostgreSQL, Oracle, SQLite).
- Experience with Geospatial Information Systems (GIS) or web mapping is helpful.
- Experience with ETL tools such as Safe Software’s FME.
Education and Experience
- A Bachelor's degree (or equivalent) in a relevant Engineering or Technical subject.
- Preferred 3 years' experience in a customer facing role in a software/networks organization, preferably working with enterprise sized customers.
- Preferred 5 years of technology and industry experience.
This role is based out of our European offices in Ghent, Cambridge, and Germany . We do support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising!
Unfortunately, we are unable to sponsor work permits for this position and suitable applicants must already possess the right to work in Belgium, UK, and Germany.
